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HSM Solutions will provide products and service that meet all requirements and expectations of our customers and meet the requirements of ISO 9001. We are further committed to a continuous improvement process. Quality Objectives and the Quality Policy are communicated throughout the organization. Quality and productivity improvement is a continuing goal of HSM Solutions and is the concern and responsibility of EVERY employee.
Quality Objectives
Internal DPPM (parts per million) <=5000
External DPPM (parts per million) <= 1000
Cost of poor quality as % COGS (Cost of Goods Sold) <= 2%
On-time delivery >= 98%
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